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I’ve never been able to fully tire her out but somehow they managed to do the impossible.
As for the boarding, we had no issues but the whole thing seemed very impersonal. I showed up with my dogs and someone grabbed their leashes and lead them away from me without saying anything. We got not pictures or report of how things went (I believe this is something you have to pay extra for, because of course).
I'll be looking elsewhere because I know there's more reasonable pricing structures in the area.
We’re happy to hear the bath and nail trim were a success too. It’s always our goal to go above and beyond for every pet. Thank you for recommending us, and we can’t wait to see Leo again soon! 🐾❤️
I purchased Busy Dog Package and was supposed to get daily photo updates, but no photos at all. I even called them during the stay, they promised me they will send me photos, but not at all. Upon picking up my dog, they offered to provide me some credits as a compensation, but I didn’t get any credits at all.
Back home I found a scar at the corner of my dog’s eye, but they didn’t mention it.
Hopefully you will take the feedback seriously and improve.
We have also changed our facebook post process, and provide updates daily. Your feedback helps us grow, and we hope to have the chance to do better in the future.
Thank you for such a kind review. We love taking care of Beacon and Luigi! They are such great animals and we look forward to seeing them in the future!
clean and with her medium length hair well groomed. She was supposed to stay for a week, but we were able to pick her up a day earlier. We she saw us, she was very happy to see us back, jumping and wanting to be over all over us. We took her back to the car and noticed pee smell, and followed at this, when she calmed herself down, we noticed her tail was a complete mat. She had huge mats under her ears and sticking to pee on her paws. Once at home, we gave her a full bath, but even then her paws still smell to pee. I spent 3 hours trying to undo all the mats she got at the place, but is a never ending work. I sincerely do not know how you treat dog there, leaves much to say when it comes to mine. On top of that, we left food for her that at home usually lasts about 2 weeks, and was surpeised to get a call saying her food was about to run out. In the begginig we thought was a good thing, she was eating well, but even more surprising was to hear that wasn't the case, they served her food with water (i wonder why... i a 1 and a half year dog, not an old one that has no teeth), and they throw it away. As final note, i want to thank you Bed and Biscuit staff, I spent months and many many hours taking care of her hair, and you managed to ruin months work in less than a week, something that even without taking care of her hair would result impossible at home. And please, answer this question: do you leave dogs to walk on their (or other dogs) pee? I surely do not find any explanation at how it could happen.
Kennel hygiene is a top priority. Accidents are cleaned immediately, and the inside areas of the kennels are thoroughly washed at least once daily, or more often if needed. Each dog also receives a fresh, clean blanket every day for their comfort.
Every dog has a designated outdoor run area that is cleaned six times per day to maintain a sanitary space. Because this space serves as their bathroom area, we ensure it remains individual to each dog to avoid any inconveniences.
Additionally, our team actively cleans all play yards throughout the day and sprays down the gravel area daily with dog-safe cleaning supplies to keep all areas disinfected and clean.
To address your concern, dogs do not walk in their own or others’ urine. If a dog has an accident in their kennel, they are bathed immediately, and their space is fully sanitized to ensure a clean and comfortable environment.
Regarding adding water to food, this is only done in specific cases, such as when a pup refuses to eat. In some cases, and only with owner approval, we may mix the pup’s food with water or wet food to encourage eating. This is not a standard practice, and we always communicate any feeding changes to the owner for approval.
In addition to increasing staff and resources, we’ve implemented ongoing professional grooming training for our team to further enhance the quality of care we provide.
We appreciate the opportunity to clarify our procedures and value your feedback.
The new ownership is just as great, it's a pleasure to know the dogs are safe and happy when we are out of town. Thanks Bed and Biscuit!
We appreciate your continued trust and look forward to many more tail-wagging visits! 🐶
We know how important it is to provide extra attention to high-energy dogs, and it was our pleasure to make sure he got the care he needed during his stay. Thank you for trusting us with his care—we look forward to seeing you both again soon!
Thank you very much for the 5 star review! We have loved caring for Valentine and he will surely be missed! Hopefully, you'll bring him to visit in the future! We wish you all the best and again, we thank you for allowing us to be a part of Valentine's care!
We are so happy to hear you had a great experience at our facility! Lulah and Pearl were such a pleasure to have. Thank you for trusting us to care for your sweet girls and we appreciate the high recommendation! We look forward to caring for them again in the future!
Thank you for trusting us with Marlo, she is the sweetest girl! We take pride in our care of the animals and always love hearing we have another satisfied customer! We look forward to caring for Marlo again in the future!
We couldn't be more thrilled with Bed and Biscuit. All of our dogs have boarded there — they come home happy and content. Our current pooch is also a regular day care participant. To say he's excited to arrive each week is an understatement — he's ecstatic! Lazslo and Giselle run a great place.
We absolutely love caring for Yoshi and Ecie! They are wonderful dogs and never give us any issue! We are so happy to hear you have had a great experience in the past, and that that experience has continued with the change in ownership. As always, we look forward to caring for Yoshi and Ecie in the future!
We are happy to hear that you have had a great experience at our facility. Mabel is a sweet, old gal and we are honored that you have trusted us with her care. We look forward to caring for Mabel in the future!
Thank you for your kind review! We love Cosmo, he is such a great kitty and we love caring for him! We look forward to his visits in the future!
We are so happy to hear you had a positive experience at our facility. Sky is such a sweet girl and gave us no trouble at all! We look forward to a future visit from Sky!
Edit: I know there are now new owners, but it appears to have been a seamless transition.(April, '24). No issues. They continue to keep posting the Facebook pics, and Allie sleeps for two days after I pick her up. Well done! (This is one of their photos - tell me she's not happy!)
We have enjoyed taking care of Dune and will miss you both very much! Even though he had his mischievous moments, his cuteness made up for it! We wish you the best in your future endeavors and if you are in the area and need boarding, we would love for you to consider us! From all of us at Bed and Biscuit, Thank you and we appreciate you allowing us to care for Dune!
We understand everyone has emergencies come up and we are happy we were able to accommodate! Bradley was so well behaved and we loved caring for him! We hope to see him in the future!
Reggie is a good boy and we would love for him to come once a week, maybe in the future! We look forward to seeing you again!
We thank you for the great review and we loved caring for Kennedy! Hope to see you soon!
Thank you for giving us a 5 star review! We look forward to caring for your pups in the future!
Thank you for the glowing review! We absolutely love having Sky in day care and look forward to seeing her again soon!
All our multi-week boarding experiences with you filled us with peace of mind. We’re forever grateful.
When we returned and went to pick her up, she looked great (even her nails were cut!), happy and relaxed. I so appreciated Bed and Biscuit taking great care of my girl!
And the best thing, is they are literally 5 minutes from my house!
Thanks to everyone on staff for doing a wonderful job!
Lisa MacLeod
Thank you for the 5 star review! We love Arya and look forward to caring for her in the future!
Update: we have now boarded our dogs 3 times at Bed and Biscuit (10 days stay each time) and are thoroughly happy with this place in every way. The staff are caring, concerned and love animals. Our beloved dogs have been beautifully cared for. A definite 5 stars.
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