Reservations
Ready to make a reservation?
All bookings are managed through our secure Client Portal, where we gather essential information about you and your pet to ensure personalized, high-quality care. From here, you will be able to schedule services, upload vaccination records, and manage every aspect of your pet’s stay—all in one convenient place.
Through the portal, you can:
Make reservations for daycare or boarding
Upload your pet’s vaccination records
View your daycare days
Purchase discounted boarding packages
Update your contact and pet information
Frequently Asked Questions
If you are not sure yet about submiting a request, but want to know If we have availability you can give us a call at (607) 277-2126 and our office staff will assist you!
Yes! If not all vaccines are up-to-date we will place your reservation on pending until official veterinary records are received showing the expiration dates.
Yes! Each dog will be assigned their specific room based on size and behavior. Each kennel is divided by an inside area and an outside area (Also individual to each dog).
Curious about our policies?
Read about our boarding policies bellow
Standard Cancellation Policy & and Optional Booking Insurance
We understand that plans can change. Our Cancellation & Booking Insurance policy is designed to provide peace of mind and flexibility while ensuring that our services remain efficient and available for all our valued customers.
***This new Standard Cancellation Policy and Insurance System replaces the old deposit system. We no longer collect or require booking deposits for reservations – Applicable for bookings made after April 9th, 2025.
Booking Insurance (Optional but Recommended)
For $40 per reservation, our Booking Insurance covers all pets booked, and offers you the following benefits when planning your pet’s stay:
- Modify your plans – check out early without additional charges. If you decide to check out early, we will modify your stay and you will not be responsible for paying for the original length of the booking (excluding minimum-stay periods for holidays). You can also modify your boarding dates ONCE without extra charge.
- Cancel without penalty for any reason – you have the option to cancel your booking, with 24 hours notice in advance of your designated arrival time for standard bookings and 72 hours notice in advance of your designated arrival time for holiday bookings.
- All daycare members and our most active Country Club members enjoy FREE Booking Insurance. This benefit allows them to cancel at any time, even up to the moment of check-in, with no penalty.
Without Booking Insurance
- Cancellations will incur a 50% charge of the reservation subtotal, excluding any indicated tips.
- Early Departures – If you choose to modify your booking and check out early, you will be billed for the original duration of your stay.
- Modify your plans – Once your booking is confirmed, dates cannot be changed or rescheduled without insurance.
Interested in Visiting Our Facility?
Schedule a Tour Today!
To help us coordinate your visit, please create an account in advance.
- (607) 277-2126
Lobby Hours
OVERNIGHT LODGING:
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Mon – Fri: 8:00 – 9:00 AM 4:30 – 6:00 PM
Saturday: 8:00 – 9:00 AM
Sunday: 4:00 – 5:00 PM
DOG DAYCARE:
- Mon – Fri: 7:00 – 9:00 AM 4:30 – 6:00 PM
LOBBY CLOSED ON:
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Easter Day
Memorial Day
Independence Day
Labor Day
Thanksgiving (Thur. & Fri.)
Christmas Day
New Year’s Day
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