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They're flexible and accommodating and took great care of our cat. We will definitely be back!
Response from the owner: Thank you so much for your kind words! We're so happy to hear that you felt comfortable leaving Cheeto with us — he was an absolute sweetheart and a joy to care for. We truly appreciate your trust and look forward to welcoming you both back soon! 🧡
My friend boarded his french bulldog service animal here and I dropped him off and picked him up for him. The employees are very kind and attentive. Very positive environment in general. Pricing was not too bad for the base package. You can bring your own food for them to feed your dog and some toys. Your dog must be spayed/neutered if you want them to be able to run around with the other dogs. If you are in Ithaca, the drive is only ~10-15 minutes so it isn’t too inconvenient. If I had a dog here I would trust this place for boarding.
Response from the owner: Elan, thank you so much for your kind words and for taking the time to leave a review! We're glad to hear you had a positive experience with us while helping out your friend and their Frenchie. Our team works hard to create a welcoming and attentive environment for all our guests, and it's great to know that came through during your visits.
Gonzo absolutely loves Bed and a Biscuit! The staff is incredibly friendly and attentive, making sure he feels right at home. I especially appreciate the regular photo updates they share of Gonzo playing with his furry friends—it gives me peace of mind knowing he's having a blast. It's comforting to know he's in such good hands.
Response from the owner: Thank you so much, Ethan, for your kind words! We absolutely love having Gonzo with us each week—he’s such a well-mannered and joyful pup. He brings great energy to the group and is always so sweet when welcoming new friends. We also love taking and sharing the photos—it’s one of the highlights of our day! We’re so glad they bring you peace of mind. It’s truly a pleasure to have him as part of daycare! 🐶💛
Response from the owner: Thank you so much for taking the time to leave a review! 🩷
We recently used Bed and Biscuit while we were out of town for 16 days. Initially, we were very nervous about leaving our dog, Leo, there for such a long time. In the past, he’s only stayed for 3 to 9 days during our visits. Leo is a rescue dog with trust issues, so we are extra cautious. The team at Bed and Biscuit took such great care of Leo! They even went above and beyond by taking a holiday photo of him wearing a Santa hat and a festive beard; how they managed that, we’ll never know! When I picked him up, they gave us the photo along with a treat and toy for Leo. To our surprise, they also gave him a bath and trimmed his nails. This was a huge deal because no one besides us or the vet has ever been able to do that successfully. We are so impressed with the care and attention they provided and feel so fortunate to have Bed and Biscuit in our area. Highly recommend!
Response from the owner: Thank you so much for your kind words! We’re thrilled to hear that Leo had such a great stay with us. Our team loved spending time with him, and we’re so glad you enjoyed the holiday photo, it was such a fun moment!We’re happy to hear the bath and nail trim were a success too. It’s always our goal to go above and beyond for every pet. Thank you for recommending us, and we can’t wait to see Leo again soon! 🐾❤️
Bed and Biscuits is just awesome! They have been so accommodating and friendly every time I’m there. My Chocolate Lab June absolutely loves it there. When we pull up in in the morning she can’t get out of the car fast enough. When I pick her up in the evening she is worn out and if you know Labs that’s almost impossible. Especially an 8 month old Lab! I highly recommend Bed and Biscuits of Ithaca.
Response from the owner: Thank you so much, Mark, for taking the time to leave such a wonderful review! 🩷 Our staff lights up the moment Junebug comes through the door—she’s always so excited and ready to play! She’s incredibly smart and constantly surprises us with something new. We’ve also loved watching her grow—it's been such a joy to be part of her journey! - Thanks again for sharing your kind words!
Staff are friendly and my first impression was good. However, there were some issues with my dog’s stay.I purchased Busy Dog Package and was supposed to get daily photo updates, but no photos at all. I even called them during the stay, they promised me they will send me photos, but not at all. Upon picking up my dog, they offered to provide me some credits as a compensation, but I didn’t get any credits at all.Back home I found a scar at the corner of my dog’s eye, but they didn’t mention it.Hopefully you will take the feedback seriously and improve.
Response from the owner: Jason, We're sorry to hear about your experience and truly appreciate you bringing this to our attention. It’s always our goal to provide excellent care to all of our pups and to be as communicative as possible with all our customers in case of any incidents. Our team is trained on supervision of group play, and doggy behavior, and we intervene if playtime gets too rough. Please reach out to us through our customer portal, and we will provide a partial credit for the missed Facebook photos in the busy dog package. We have also changed our facebook post process, and provide updates daily. Your feedback helps us grow, and we hope to have the chance to do better in the future.
Left my dog here for 2 weeks, got pictures of her daily and unlike others I paid for grooming so that my girl wouldn't have matting problem during her stay
Response from the owner: Thank you so much for your kind review! We’re happy to hear you enjoyed the daily photo updates—it's important to us that pet parents feel connected and reassured while their pups are in our care. It was truly a pleasure having Natasha with us for her stay, and we hope to welcome her back again soon! 🐾
I wouldn't leave my dogs anywhere else. We've used B&B for years with many dogs, and every one of them has loved Bed and Biscuit. I have complete confidence that when we leave a pet there, the pet will be safe and happy!
Response from the owner: Sarah,Thank you for such a kind review. We love taking care of Beacon and Luigi! They are such great animals and we look forward to seeing them in the future!
I have a shorkie, which has more of a shi-tsu traits. My wife and i left her on boarding,clean and with her medium length hair well groomed. She was supposed to stay for a week, but we were able to pick her up a day earlier. We she saw us, she was very happy to see us back, jumping and wanting to be over all over us. We took her back to the car and noticed pee smell, and followed at this, when she calmed herself down, we noticed her tail was a complete mat. She had huge mats under her ears and sticking to pee on her paws. Once at home, we gave her a full bath, but even then her paws still smell to pee. I spent 3 hours trying to undo all the mats she got at the place, but is a never ending work. I sincerely do not know how you treat dog there, leaves much to say when it comes to mine. On top of that, we left food for her that at home usually lasts about 2 weeks, and was surpeised to get a call saying her food was about to run out. In the begginig we thought was a good thing, she was eating well, but even more surprising was to hear that wasn't the case, they served her food with water (i wonder why... i a 1 and a half year dog, not an old one that has no teeth), and they throw it away. As final note, i want to thank you Bed and Biscuit staff, I spent months and many many hours taking care of her hair, and you managed to ruin months work in less than a week, something that even without taking care of her hair would result impossible at home. And please, answer this question: do you leave dogs to walk on their (or other dogs) pee? I surely do not find any explanation at how it could happen.
Response from the owner: Hi Ezequiel, we’re sorry to hear you were not satisfied with your experience. Our team follows strict protocols for cleanliness, grooming, and overall care, including bathing dogs when needed and providing regular brushing upon request. Many clients communicate their grooming preferences and bring their own brushes to support their pet’s routine during boarding, which we note in our digital calendar and follow as requested. Unfortunately, there was no communication from your end regarding this.Kennel hygiene is a top priority. Accidents are cleaned immediately, and the inside areas of the kennels are thoroughly washed at least once daily, or more often if needed. Each dog also receives a fresh, clean blanket every day for their comfort.Every dog has a designated outdoor run area that is cleaned six times per day to maintain a sanitary space. Because this space serves as their bathroom area, we ensure it remains individual to each dog to avoid any inconveniences.Additionally, our team actively cleans all play yards throughout the day and sprays down the gravel area daily with dog-safe cleaning supplies to keep all areas disinfected and clean.To address your concern, dogs do not walk in their own or others’ urine. If a dog has an accident in their kennel, they are bathed immediately, and their space is fully sanitized to ensure a clean and comfortable environment.Regarding adding water to food, this is only done in specific cases, such as when a pup refuses to eat. In some cases, and only with owner approval, we may mix the pup’s food with water or wet food to encourage eating. This is not a standard practice, and we always communicate any feeding changes to the owner for approval.In addition to increasing staff and resources, we’ve implemented ongoing professional grooming training for our team to further enhance the quality of care we provide.We appreciate the opportunity to clarify our procedures and value your feedback.
The team at Bed and Biscuit is fantastic. Great communication, they where able to accommodate us in short notice. Definitively, will use them once back in the area.
Response from the owner: Hi Jose! Thank you so much for your wonderful review—we truly appreciate your kind words. We’re so glad we could accommodate you on short notice, and we’d love to welcome you back anytime you’re in the area. Safe travels until then! 🐾
I was a little nervous to board my cat for the first time, but Bed and Biscuit was a wonderful experience. The staff were all friendly and knowledgeable, and it seems like my cat adjusted very well. I'll definitely be back!
Response from the owner: Thank you so much, Maeve! We're so happy to hear that Romeo’s boarding experience went well—it means a lot to us that you felt comfortable leaving him in our care. Our team truly enjoys spending time with our feline guests, and we’re excited to let you know that we now post daily photos of the kitties too! 🐱 We look forward to welcoming you both back soon!
Bed and Biscuit is great Laszlo and Gizella and their staff are pros. My lil guy chipper loved his stay and we will definitely use them next time, super glad they're here in Ithaca.The new ownership is just as great, it's a pleasure to know the dogs are safe and happy when we are out of town. Thanks Bed and Biscuit!
Response from the owner: Thank you Eric for your feedback!
Response from the owner: We really appreciate you taking a moment to share your experience! 🩷
My two dogs were very well cared for. Super easy drop off and pickup. Would give more stars if I could.
Response from the owner: We absolutely love having Bella and Ziva stay with us—they’re always full of such wonderful energy and bring so much joy to our team! Thank you so much for your amazing review. Please give both of them a big hug from all of us—we can’t wait to see them again soon! 🐾💕
We frequently send our dogs here and they always come home happy and tired. Never had a bad experience. Staff are friendly and I can see my dogs are happy when we arrive so they must be treated right!
Response from the owner: Thank you so much for your kind words! It truly means a lot to us to know that Comet and Halley come home happy and tired after their visits—that’s the best feedback we could ask for! 💕💕💕We appreciate your continued trust and look forward to many more tail-wagging visits! 🐶
My Golden Retriever certainly enjoys himself at Bed & Biscuit when I board him there. It shows the way he can't wait to get in the front door of their facility when I drop him off there. He is a high energy, high drive Dog and they take good care of him. He was on antibiotics and needed a skin treatment daily the last time he stayed there and the staff did a great job with that as well. The hot spot area looked well on it's way to healing when I picked him up.
Response from the owner: Thank you so much for your kind and detailed review! We’re thrilled to hear how excited your pup is to visit us—that happy dash through the front door is one of our favorite sights! 🐾We know how important it is to provide extra attention to high-energy dogs, and it was our pleasure to make sure he got the care he needed during his stay. Thank you for trusting us with his care—we look forward to seeing you both again soon!
Max loves the club! They love animals and take really could care of them. Wonderful place.
Response from the owner: ....and we love Max!
Bed and Biscuit was a great place for my dog! He did daycare, as well as occasional boarding, and the staff are wonderful! They do a great job of supervising dogs in daycare, communicating about and addressing any behavioral concerns that come up, and are patient with questions. My dog was always happy to get there and play with other dogs and I was happy knowing he would be well taken care of.
Response from the owner: Evvie,Thank you very much for the 5 star review! We have loved caring for Valentine and he will surely be missed! Hopefully, you'll bring him to visit in the future! We wish you all the best and again, we thank you for allowing us to be a part of Valentine's care!
Five star facility and service. We boarded our two dogs for the weekend and had a marvelous experience. The dogs are both rescues so we worry about kenneling them, but the care and kindness they received was extraordinary—right down to the daily (twice in one day) email reports. We are so very grateful and highly recommend the kennel to anyone looking for a home away from home for their pets.
Response from the owner: Kate,We are so happy to hear you had a great experience at our facility! Lulah and Pearl were such a pleasure to have. Thank you for trusting us to care for your sweet girls and we appreciate the high recommendation! We look forward to caring for them again in the future!
What a wonderful experience for our pet. First time not leave our dog with family and she had a wonderful time. Staff was excellent and took care of her.
Response from the owner: Carol,Thank you for trusting us with Marlo, she is the sweetest girl! We take pride in our care of the animals and always love hearing we have another satisfied customer! We look forward to caring for Marlo again in the future!
6/2024 Update: We continue to be so impressed by the wonderful services, care, and attention the staff at Bed and Biscuit give our pups. The new owners seem to the the needs of the dogs above all else — and the fact that so many of the former staff have stayed on board gives us great comfort. Both our pups have "special needs," and we have no concern they receive the home cooked diet we provide, as well as their medications and supplements. As with previous dogs, the two we have now come home happy and content.We couldn't be more thrilled with Bed and Biscuit. All of our dogs have boarded there — they come home happy and content. Our current pooch is also a regular day care participant. To say he's excited to arrive each week is an understatement — he's ecstatic! Lazslo and Giselle run a great place.
Response from the owner: Jane,We absolutely love caring for Yoshi and Ecie! They are wonderful dogs and never give us any issue! We are so happy to hear you have had a great experience in the past, and that that experience has continued with the change in ownership. As always, we look forward to caring for Yoshi and Ecie in the future!
We’ve been leaving our senior dog with Bed and Biscuit when we travel for the past three years. The staff is great, and our dog seems content every time we pick her up. With past boarding experiences elsewhere, our dog has come back stressed out and with an upset stomach, but she’s always happy and healthy when we pick her up from B&B. Grateful that we can trust them to take such great care of our pup.
Response from the owner: Christina,We are happy to hear that you have had a great experience at our facility. Mabel is a sweet, old gal and we are honored that you have trusted us with her care. We look forward to caring for Mabel in the future!
Clean cat friendly area with supportive staff.
Response from the owner: Sharon,Thank you for your kind review! We love Cosmo, he is such a great kitty and we love caring for him! We look forward to his visits in the future!
It is never easy to leave a pet with someone else let alone strangers. It is doubly anxiety provoking when you have to leave your pet in an emergency situation and in a new city. When faced with such a situation last week, all we could do is look on line and hope that the high reviews that The Bed and Biscuit had received were genuine. I can’t express how relieved I was to discover the gem that The Bed and Biscuit is. My pup came back happy, not stressed, and I could swear cleaner and brushed. The Bed and Breakfast is run by genuinely nice people who love dogs. They offer a wide range of options from day, to short stay, to long stay with bonus packages of entertainment for your pet. I wholeheartedly recommend giving them a try. I know we feel much more calm knowing that our dog will always be well received and happy to go there. It’s always necessary to have a boarding facility at the ready for your pet because you just never know when you’ll need one. Thank you for the great experience!
Response from the owner: Maria Rebeca,We are so happy to hear you had a positive experience at our facility. Sky is such a sweet girl and gave us no trouble at all! We look forward to a future visit from Sky!
I'll never feel guilty about boarding my dog again. She comes home happy and exhausted!Edit: I know there are now new owners, but it appears to have been a seamless transition.(April, '24). No issues. They continue to keep posting the Facebook pics, and Allie sleeps for two days after I pick her up. Well done! (This is one of their photos - tell me she's not happy!)
Response from the owner: Thank you Todd, we hope to see you and Allie again soon.
we love how much bed and biscuit cares about our pup! wouldn't bring him anywhere else for boarding and daycare.
Response from the owner: Thank you Lauren, We love caring for Milo!
Response from the owner: Thank you April or the five star review. Stella Wren is always a pleasure to see.
Response from the owner: Thank you Jane, We look forward to caring for Pumpkin in the future.
Our dog loves to go to Bed and Biscuit, where the personnel knows her by name, and are always happy to take care of her when we are away. The staff is very kind, knowledgeable and dedicated. The facility is spacious and each dog has customized attention and service.
Response from the owner: Thank you Chloe, Sophie is a pleasure to look after. We look forward to seeing you both in the future.
The best for daycare and boarding. Staff genuinely care about your pet and go the extra mile. Fully trust the staff with my dog!
Response from the owner: Dana,We have enjoyed taking care of Dune and will miss you both very much! Even though he had his mischievous moments, his cuteness made up for it! We wish you the best in your future endeavors and if you are in the area and need boarding, we would love for you to consider us! From all of us at Bed and Biscuit, Thank you and we appreciate you allowing us to care for Dune!
The best pet service, management, and employees. I had emergency from the military on the day of new year’s eve. With the limited time, my dog and I got the best service from the employees and the owner.
Response from the owner: Ryan,We understand everyone has emergencies come up and we are happy we were able to accommodate! Bradley was so well behaved and we loved caring for him! We hope to see him in the future!
Our dog aways seems happy to go there, and happy to come home. He seems to enjoy the other dogs. I wish we could afford for him to go one day every week!
Response from the owner: Jamie,Reggie is a good boy and we would love for him to come once a week, maybe in the future! We look forward to seeing you again!
Kennedy was very thrilled, thank you!
Response from the owner: Matthew, We thank you for the great review and we loved caring for Kennedy! Hope to see you soon!
Excellent service! Staff clearly love dogs and take wonderful care of them. My pups were very happy and very well cared for. I would leave them here again with no reservations
Response from the owner: C Nelson Hoy,Thank you for giving us a 5 star review! We look forward to caring for your pups in the future!
Sky loves the Bed and Biscuit!
Response from the owner: Hey Joe,Thank you for the glowing review! We absolutely love having Sky in day care and look forward to seeing her again soon!
Twenty-one years caring for beloved dogs & cats, thank you, Lazlo & Gizelle Wallenstein, and staff!All our multi-week boarding experiences with you filled us with peace of mind. We’re forever grateful.
Response from the owner: Thank you for your feedback, we are appreciating it.
Response from the owner: Thank you!
I have been using Bed and Biscuit for a number of years for boarding. We recently had to be in NYC for a couple weeks and we boarded our Aussie Shepherd, Scarlett. They had constantly posted photos of Scarlett outside running around and having fun, so I knew they were keeping her busy and happy.When we returned and went to pick her up, she looked great (even her nails were cut!), happy and relaxed. I so appreciated Bed and Biscuit taking great care of my girl!And the best thing, is they are literally 5 minutes from my house!Thanks to everyone on staff for doing a wonderful job!Lisa MacLeod
Response from the owner: You are very welcome Lisa, it was a pleasure to have Scarlett with us for the past two weeks.
Response from the owner: Katelyn, Thank you for the 5 star review! We love Arya and look forward to caring for her in the future!
I boarded my 7th month old kitten for the first time and felt guilty for having to do it…should have never worried! Rousseau got great care and looked wonderful when I returned. Thanks for providing a professional, caring environment for my feisty feline!!
Response from the owner: You are welcome Martha, we hope to see you and Rousseau soon.
When we picked our dogs up after two weeks at Bed and Biscuit they were happy and healthy, not stressed in any way. Their medication had been given correctly. All our requests regarding their care were honored. An excellent place; we will bring our dogs there whenever we are away from home.Update: we have now boarded our dogs 3 times at Bed and Biscuit (10 days stay each time) and are thoroughly happy with this place in every way. The staff are caring, concerned and love animals. Our beloved dogs have been beautifully cared for. A definite 5 stars.
Response from the owner: Thank you for your feedback, we hope to see you and the frenchies soon.
We were very happy with the care our pets received during their stay. Check in and check out was painless, as was the online booking process. One of our dogs is the nervous type, and they let me take her back to her room when she was resisting the handoff. It's worth the extra expense when compared with other local boarding facilities.
Response from the owner: Thank you Ben for your feedback, we hope to see you and the pups soon.
Bête had a good experience at Bed and Biscuit. Bête will be returning soon for a longer stay. We are especially grateful that the staff paid close attention to her strict medical protocol.
Response from the owner: Thank you Caroline for your feedback, Bete was a good girl and we are happy you will bring her back.
Second time dropping off our doggie. Good staff and good place.
Response from the owner: It was nice to see Logan again this morning, don't worry for a minute, he will be fine for few days with us.
Cody loves staying at Bed and Biscuit! Friendly staff, great outdoor space and streamlined reservations system
Response from the owner: Thank you for your feedback, it means a lot to us.
We leave our two dogs and cat here when we go out of town. They are always well cared for with attention to detail. The facilities are clean and the staff seem kind and caring. I like that the dogs have their own door to the outside.
Response from the owner: Thank you Craig, it was a pleasure to watch after your pets while you were traveling.
Excellent care and my dog w didn’t want to leave!
Response from the owner: Thank you so much for your feedback. Tucker was a real gentleman.
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